After you have made your purchase and you are clear for delivery, we will contact you to schedule a day & time convenient for you to receive your new furniture. Deliveries will be made through our in-store home delivery service.
In most cases, you will receive delivery within 2 to 6 weeks of your purchase. Special orders will take longer. The time period is only an estimate based upon past experience. We are not responsible for manufacturer delays or changes in shipping dates.
You are responsible for notifying us in advance of any special delivery conditions, Please pay attention to the size of the merchandise and ensure it will fit through any and all passages (doorways, stairways, corridors, overhangs, etc). If delivery to your desired area is not reasonably accessible, delivery will be made to the most accessible area as determined by the delivery personnel. In advance of delivery, you are responsible to have a clear path and area ready for placement of your furniture.
WE DELIVER UP TO 65 MILES FROM OUR STORES
Cancellation / Return / Refund Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. All online orders may be cancelled for a full refund, (less credit card fees), provided it can be cancelled with the manufacturer. Please note, some manufacturers will not let us cancel orders.
If you have already received your order and wish to return it, we have a 50% refund policy and the merchandise must be returned to us within 5 days of delivery. Returned items must be new and in unused condition. All returns are subject to round trip shipping charges. Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges. If you have any questions about whether a product can be returned, please call us before ordering.
Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear on the card you used. Refunds will be issued as soon as possible once the item is received back in-store and inspected.
If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge. If we cannot replace parts, we can have the delivery people pick up the item and we will send a replacement once we have it back. If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
Return Eligibility & Non-Refundable Policy
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
- Special orders where custom fabrics or colors are selected are non-refundable.
- Mattresses-Due to the highly personal nature of mattresses and health issues, we cannot accept returns on the products. We also do not take away used mattresses. All mattresses we carry are bought directly from the manufacturer and are brand new. No used mattresses are ever on our delivery vehicles or in our store.
- Bedding and linens are also non-refundable and can't be exchanged.
- Items Marked “As-Is” (clearly indicated on the sale page when placing your order)
We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.